All sales are final. Please make sure you look over your order(s) before finalizing it.
It is very important that you ensure your name and address is correct so that your order gets to the right address.
Returns:
All sales are final. You may not cancel or change the items of your order once they have been finalized and confirmed.
In cases where you receive a defective product upon delivery, a replacement will be sent, otherwise a refund will be sent once the item is returned (case-by-case basis).
If it seems to you that some item was damaged during delivery or sent defective, contact us and tell us in detail about what happened. We do require pictures of the damage, so please DO NOT discard the item(s) unless instructed to do so.
Incorrect or incomplete address:
Sometime these orders will come back to me, if they do you must repay the shipping cost as well as the re-shipping cost ($14 total). In the circumstances where they do not return to us, we will not be able to replace your order. It is very important to double or triple check your address. Most designs will restock since they aren’t limited runs. Please understand that we are a small business, so we are unable replace orders with incorrect or incomplete addresses.
Stolen or misdelivered orders:
If your package gets misdelivered by the postal service or gets stolen, we are unable to refund you. File an online request to the local postal service to begin a search for the missing item and to get the local post office involved. If after 7 days the package is not found, the next step is to submit a Missing Mail Search Request. Please email us if this happens so that we can also file a case on our end.
RESERVED RIGHTS REGARDING SHIPPING
We can not grant a refund if your item is in transit.
We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers. If you have an error in your delivery address, it will cause significant delays. These orders are non-refundable.
Once your order has been fulfilled, it's no longer possible to change the shipping address, please double check your address before placing your order.
For re-delivery of any returned orders due to incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to the corrected address.
ILLEGAL WAIFUS reserves the rights to amend and change their shipping policy at any time.